Hotels vs. Guest Satisfaction

Abstract

In order to be successful in the hotel industry, one must look for different ways to satisfy their guests and improve that guest experience. This is a challenge for many hotels, but one way to meet and even exceed the guest satisfaction is by using technology. Technology can change so much for guests during their stay, for it can make the possibility of guest satisfaction increase. Attempting to analyze whether a guest is satisfied with a hotel and their service is what hotels should do in order to keep their business successful, and that is where technology becomes important for hotels needing it for practically everything that is run, so using methods that are useful and satisfactory should be looked into. This technology aids this issue in personalizing the guests' experience, using revenue management to attract guests to your hotel property, allowing self-service technologies to get more attention, and making sure the technology is even better than what guests are used to in their homes. Looking into technology from a guest’s perspective and whether these different methods make their stay pleasurable comes into consideration to many hotels, for they are making attempts of these different methods. As hotels are attempting these methods in order to achieve this ultimate goal of receiving guest satisfaction, a deep understanding of whether these methods are doing justice for a hotel's success is important to analyze and look further into.