1999 Consumer Assessment of Health Plans in Delaware
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Date
Journal Title
Journal ISSN
Volume Title
Publisher
Institute for Public Administration
Abstract
Description
The 1999
CAHPS report addresses two of the central questions often asked about quality and the changing health
care systems. First, what role do consumer satisfaction surveys play in the assessment of possible quality
differences? Second, are there verifiable quality differences between fee for service (FFS) and managed
care in Delaware?