Jacobson, Eric D.Fan, WeifengGross, Christie R.Ratledge, Edward C.2004-08-272004-08-272000-04http://udspace.udel.edu/handle/19716/68The 1999 CAHPS report addresses two of the central questions often asked about quality and the changing health care systems. First, what role do consumer satisfaction surveys play in the assessment of possible quality differences? Second, are there verifiable quality differences between fee for service (FFS) and managed care in Delaware?221311 bytesapplication/pdfen-USKent County, DEConsumer Assessment of Health Plans Study (U.S.)Consumers -- Delaware -- AttitudesMedical care -- Delaware -- Public opinionConsumer satisfaction -- DelawareArticle