Scott, MarciaTuttle, Douglas F.2008-01-312008-01-312008-01-31http://udspace.udel.edu/handle/19716/3062Public transit agencies nationwide have struggled to develop cost-effective paratransit services and service delivery methods that both provide access to transportation and meet the mobility needs of disabled persons, as required under the Americans with Disabilities Act of 1990 (ADA). Paratransit service providers must meet the challenge of managing the delivery of complex service mandates in the face of increasing demand and customer service expectations, shifting demographics, and changing technology, compounded by the growing fiscal pressures of rising costs and increasing competition for revenues. Delaware’s policy decision to have service delivery practices that significantly exceed the federal ADA mandate has proven to be costly. Paratransit ridership is expected to continue to increase by at least 11% each year. Confronted with projected exponential cost increases associated with paratransit operations, a population with increasingly elderly demographic characteristics, and burgeoning rural land development, DTC faces a “perfect storm” as it seeks to fund future paratransit service.en-USParatransitADADelawarecost-effectiveridershipmobilitydisabilitiestransportationOther