Jacobson, Eric D.Fan, WeifengSchieffert, LisaRatledge, Edward C.2014-09-092014-09-092001http://udspace.udel.edu/handle/19716/13222The consumer assessment of health plans survey (CAHPS) approach provides a practical and flexible yet standardized set of instruments to collect information on access to and satisfaction with health care services and delivery systems.en-USHealth care system -- DelawareConsumer satisfactionManaged care health insurance planFee-for-service health insurance planOther