Dynamic Decision Making: A Model of Senior Leaders Managing Strategic Paradoxes

Abstract

Senior leaders increasingly embed paradoxes into their organization’s strategy, but struggle to manage them effectively. To better understand how they do so, I compared in-depth qualitative data from six top management teams exploring and exploiting simultaneously. The results informed a model of dynamic decision making in which strategic paradoxes can be effectively engaged. The details of this dynamic decision making model extend and complicate our understanding of managing paradoxes by depicting dilemmas and paradoxes as interwoven, explicating a consistently inconsistent pattern of addressing tensions, and framing both differentiating and integrating practices as necessary for engaging paradox.