2000 Consumer Assessment of Health Plans in Delaware
Date
2001
Authors
Jacobson, Eric D.
Fan, Weifeng
Schieffert, Lisa
Ratledge, Edward C.
Journal Title
Journal ISSN
Volume Title
Publisher
Institute for Public Administration
Abstract
Description
The consumer assessment of health plans survey (CAHPS) approach provides a practical and flexible yet standardized set of instruments to collect information on access to and satisfaction with health care services and delivery systems.
Keywords
Health care system -- Delaware , Consumer satisfaction , Managed care health insurance plan , Fee-for-service health insurance plan